Henrico, VA 23231
At Atlas Chemicals, we are committed to delivering your orders quickly, securely, and efficiently. Below are the details of our shipping policy, including processing times, shipping methods, and related information.
Processing Time
- Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
1. Domestic Shipping (Within the United States):
- Standard Shipping: Delivery within 2–5 business days.
- Expedited Shipping: Delivery within 1–3 business days.
- Overnight Shipping: Next-business-day delivery for orders placed before the cut-off time.
2. International Shipping:
- Delivery times vary depending on the destination and chosen shipping method, typically ranging from 7–14 business days.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
- Free standard shipping is available for orders over [Insert Amount, e.g., “$100”].
Temperature-Controlled Shipping
To ensure product integrity, all shipments include:
- Temperature-controlled packaging, such as cool shield bubble mailers.
- Products stored at -20°C until shipped.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment in real-time.
Customs and Import Duties (For International Orders)
- Customers are responsible for ensuring that research chemicals are legal for import in their country.
- Any customs fees, taxes, or duties are the responsibility of the buyer.
- Delays caused by customs clearance are beyond our control.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipping. Additional shipping charges may apply.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery.
- For damaged products, include photos of the package and items to expedite the resolution process.
Order Modifications and Cancellations
- Changes to shipping addresses or cancellations must be requested within 24 hours of placing your order.
- Once the order is shipped, we cannot make modifications.
Contact Us
If you have questions or concerns about your shipment, please reach out to us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Business Hours: [Insert Business Hours]