Return Policy for Atlas Chemicals

At Atlas Chemicals, customer satisfaction is a priority. Due to the nature of our products, we have specific guidelines regarding returns, replacements, and refunds. Please review this policy carefully before making a purchase.

1. General Return Policy

1.1. All Sales Final: Due to the sensitive and research-based nature of our products, all sales are considered final. Returns and exchanges are not permitted except in cases of defective or incorrect items.

1.2. Eligibility for Return: A product may qualify for return or replacement only if:

• The product is defective or damaged upon delivery.
• The product received is incorrect or does not match the order.

2. Reporting Issues

2.1. Notification Period: Any issues with your order must be reported within 7 days of delivery. Claims made after this period will not be eligible for review.

2.2. Required Information: When reporting an issue, please provide the following:

• Order number.
• Clear photos of the product and packaging.
• A detailed description of the issue.

3. Resolution Process

3.1. Investigation: Once we receive your report, our team will review and investigate the issue. This process typically takes 3–5 business days.

3.2. Resolution Options: Depending on the outcome of the investigation, the following resolutions may apply:

• Replacement: A new product will be shipped to you at no additional cost.
• Refund: If a replacement is not feasible, a refund will be issued to the original payment method.

4. Non-Returnable Situations

The following scenarios are not eligible for return, replacement, or refund:

• Products damaged due to improper handling or storage after delivery.
• Orders that were delayed or held due to customs or regulatory issues.
• Any product that has been used, tampered with, or removed from its original packaging.

5. Return Shipping Instructions

5.1. Authorization Required: Returns must be authorized by our team before being shipped back. Unauthorized returns will not be accepted.

5.2. Shipping Costs:

• If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs.
• For other issues, the customer is responsible for the return shipping fees.

6. Refund Policy

6.1. Refund Processing: Approved refunds will be processed within 7–10 business days after confirmation. The refunded amount will be credited to the original payment method.
6.2. Non-Refundable Items: Shipping fees, customs duties, and taxes are non-refundable.

7. Contact Us

If you have any questions or need assistance with your order, please reach out to us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Business Hours: [Insert Hours of Operation]

We value your trust in Atlas Chemicals and are committed to promptly and professionally addressing any concerns about your purchase. Thank you for your understanding and cooperation.